Refund Policy

You may request a refund if:

• The part you received is significantly different from the listing description
• The part arrived with undisclosed damage
• The part does not match the vehicle compatibility stated in the listing
• The seller failed to ship within 7 days and cannot provide a delivery timeline
• You did not receive the order at all

Refunds are not available if:

• You changed your mind after purchasing
• The part does not fit due to a vehicle modification not mentioned in your query
• You confirmed delivery before inspecting the part
• The dispute is raised more than 48 hours after delivery

Step 1: Contact the seller directly through the Platform messaging system and explain the issue.

Step 2: If the seller does not resolve within 24 hours, go to your Orders page and click Open Dispute.

Step 3: Our admin team will review the dispute within 2 business days. You may be asked to provide:

• Photos of the part received
• Photos of the packaging
• Description of the mismatch

Step 4: We will issue a decision and process any refund within 3 business days of resolution.

Depending on the outcome of the dispute:

• Full refund: issued if the part is significantly wrong or was never delivered
• Partial refund: issued if there is minor cosmetic damage not material to function
• No refund: if the part matches the description and the claim is unsubstantiated

Refunds are returned to the M-Pesa number used to make the original payment. Processing time is 1-3 business days after decision.

For full refunds, the seller may request the part be returned before funds are released:

• The seller covers return shipping costs if the error was on their side
• The buyer covers return shipping if the dispute is found in the seller's favour
• Parts must be returned in the condition received

If a seller requests a return but the buyer refuses without cause, we reserve the right to deny the refund.

Sellers receive their payout only after:

• The buyer confirms delivery, or
• 7 days have passed since confirmed delivery with no dispute raised

If a refund is approved after a seller has been paid (in exceptional cases), the amount is deducted from future payouts.

If you believe a seller supplied counterfeit, dangerous, or stolen parts, contact us immediately at: safety@dailydrivesourcing.com

The seller account will be suspended pending investigation. A full refund will be issued in all confirmed cases of counterfeit goods.

Dispute team: disputes@dailydrivesourcing.com Response time: within 2 business days Operating hours: Monday to Friday, 8 AM to 6 PM EAT